Privacy Policy

4.1. Collection of Personal Information

As part of our activities, we may collect various types of personal information, including:

• Contact details such as your first name, last name, mailing address, email address, phone number, date of birth;
• Information related to your customer account on the Website, such as your username, password, age, gender, preferred languages, city of residence, health insurance number, and a photo of your health insurance card, preferred language, and the name and address of your local pharmacy;
• Information about products or services, such as your appointments and information about the Services we have provided to you;
• Transaction and payment information, such as the payment method used, date and time, amount paid, billing postal code, your address, and other relevant information;
• Information you choose to provide us, for example, by filling out a form, responding to surveys, or communicating with our employees or representatives, such as your preferences and interests;
• Information automatically collected during the use of the Website and our Services, such as login details and other information about your activities on the Website, IP address, pages visited, times and dates of visits, browser type, operating system of your device, and other hardware and software information;
• Geolocation data, such as your IP address or an approximate location determined by your IP address or GPS of your mobile device (depending on your device and browser settings).

This personal information is processed in accordance with the legitimate and necessary purposes listed:

4.2. Use of Personal Information

We may use your personal information for the following purposes:

• Operate, manage, maintain, monitor, develop, improve, and offer all features of our website, including teleconsultation appointments;
• Provide you with Services and ensure the proper functioning of the Website;
• Improve our services and develop new features and Services on the Website;
• Send you messages, updates, security alerts, and account notifications;
• For marketing and business development purposes, if you have previously consented to the processing of your personal information for such purposes;
• Respond to your inquiries and provide assistance when necessary;
• Manage a waiting list, an appointment, a subscription, a survey, or any other feature of the Website or our services;
• Collect reviews, feedback, questions, requests, and complaints regarding our Services and the Website;
• Conduct research and analysis related to our business and services;
• Detect and prevent fraud, spam, abuse, security incidents, and other harmful activities;
• Reorganize or modify the structure of our business;
• Reorganize or modify the structure of our business;
• For any other purpose permitted or required by law.

4.3. Disclosure of Personal Information

We may disclose your personal information for the following purposes:

• Operate, manage, maintain, monitor, develop, improve, and offer all features of our website, including teleconsultation appointments;
• Provide you with Services and ensure the proper functioning of the Website;
• Improve our services and develop new features and Services on the Website;
• Send you messages, updates, security alerts, and account notifications;
• For marketing and business development purposes, if you have previously consented to the processing of your personal information for such purposes;
• Respond to your questions and provide assistance when necessary;
• Manage a waiting list, an appointment, a subscription, a survey, or any other feature of the Website or our Services;
• Collect reviews, feedback, questions, requests, and complaints regarding our Services and the Website;
• Conduct research and analysis related to our business and Services;
• Detect and prevent fraud, spam, abuse, security incidents, and other harmful activities;
• Send you communications in compliance with the law;
• Reorganize or modify the structure of our business;
• For any other purpose permitted or required by law.

We may disclose your personal information to the following parties:

• To our affiliates, subsidiaries, business partners, service providers, subcontractors, professional advisors, and other third parties who provide services to us and process data on our behalf or for our account, such as cloud computing providers, email services, payment services, technical support services, customer relationship management services, shipping management services, and marketing services, and who need access to this information to provide services on our behalf;
• To third parties to comply with applicable laws and regulations, respond to government authority requests, or protect and defend our rights, property, or safety, as well as the rights, property, or safety of users of our website or services, or other individuals;
• To third parties in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of our business, assets, or shares (including in relation to any bankruptcy or similar proceedings).